If there is any greater hell than dealing with Quarkapos;s customer care techs, I donapos;t know what they are. �Itapos;s not that they arenapos;t polite, kind people. �Itapos;s not that. �Itapos;s that they have ABSOLUTELY no clue what theyapos;re doing. �NOR do they document what they do on each tech call pertaining to the same case number, so you end up being pinballed from one tech to another and they all ask you to do THE�SAME�THING to "fix"�your issue.
YES�tech man,��I already checked all parts of my system to make sure my computer is set to English (US).
YES�tech man, I am an administrator on my machine and do have rights to add programs...�HENCE why I was able to install all of my Adobe products weeks ago and just installed the much earlier version of Quark on my computer. �Itapos;s your shiny new upgrade CD that hates me.
YES tech man, Iapos;ve already opened a ticket with my IS�team trying to resolve this issue and they have no clue why your software wonapos;t install on this machine. �This brand spankinapos; new, totally virgin machine. �
(headdesk)
No WONDER�Adobe is winning the fight as far as most popular layout program is concerned. �Well, actually, there are MANY reasons, like better interface, more intuitive user experience and easier file manipulation, but whoapos;s counting.
SIIIIIIIIIIIIIGH.
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